Returns, Refunds and Cancellations

Last updated: 19 September 2026

This policy applies to purchases from Klade Kids (unit of Youvixcart LLP) at kladekids.com.

Cancellation before dispatch

To cancel an order, email youvixcart@gmail.com with your order number as soon as possible. Orders can be cancelled without a cancellation fee before dispatch. We will confirm the cancellation by email. Once dispatched, an order cannot be cancelled in transit; please contact us to arrange a return under the conditions below.

For a prepaid order cancelled before dispatch, we initiate a full refund within 5–7 business days of confirming cancellation. No refund is due for an unpaid COD order. If we cancel because an item is unavailable or we cannot fulfil the order, any amount collected will be refunded in full.

Return eligibility

We accept returns within 7 days of delivery. Contact us within this period to arrange the return. Items must be unused, unwashed and in their original packaging with tags and accessories intact. This condition does not remove your rights relating to defective, damaged or incorrectly supplied goods.

How to request a return

Email your order number, the item you wish to return and the reason for the return. For a damaged, defective or incorrect item, include photographs where available. Our team will provide return approval and the return address or collection instructions. Please contact us before shipping a return so it can be identified and processed correctly.

Return shipping

We bear the reasonable return-shipping cost for damaged, defective or incorrect items. For a change of mind or a size selected incorrectly by the customer, the customer pays the return-shipping cost. Contact us for the return method and any applicable courier cost before sending the item. No restocking fee is charged.

Refunds

Once we receive and approve the returned item, we initiate the refund within 5–7 business days. Prepaid refunds are returned to the original payment method. For COD purchases, the refund is made by bank transfer or UPI to details supplied and verified with the customer. Bank or payment-provider processing may take additional time. We will notify you if a return is rejected and explain the reason.

Exchanges and product warranty

For a size exchange, contact us within the 7-day return period. Exchanges depend on stock availability; if unavailable, an eligible return can be refunded. Our products carry a one-month warranty from delivery for manufacturing defects. Contact us with your order number and details of the defect for assessment and a suitable remedy. Normal wear, accidental damage and damage from improper washing or use are excluded. The warranty does not limit applicable consumer rights.

Contact

Klade Kids (unit of Youvixcart LLP)

Email: youvixcart@gmail.com

Contact address: VGP/V/870, Roaduvila, Cheriyavelinnalloor, Near Alshifa Hospital, Karingannur, Kollam, Kerala 691516, India.

For order support, cancellations, returns or complaints, email us with your order number and a description of your request.